- Two 911 transcripts have been revealed
- Hotel staff report guest “trashing” their room
- Staff fear for the guest’s safety around balcony
Transcripts from two emergency calls made by staff from the CasaSur Palermo hotel in Argentina reveal staff fears ahead of a deadly fall that claimed the life of One Direction star Liam Payne.
The singer had been staying in the Buenos Aires resort before the incident took place on Wednesday 16 October.
While social media posts issued by Payne on Snapchat appeared to paint a picture of a normal holiday, two emergency call transcripts made by the hotel’s chief receptionist and revealed by the BBC suggested things had suddenly taken a turn.
The call reported a guest who had allegedly taken “too many drugs and alcohol” and was “trashing” their hotel room.
After the first call cut out, a second was made, with the hotel staff member expressing worry about the balcony in the guest’s room.
“We need someone to come”
Below, you’ll find the full transcript of both calls which were made between a senior receptionist at the CasaSur Palermo hotel and members of Argentina’s emergency services team.
Call handler: 911 where’s your emergency?
Caller: Hello.
911 what’s your emergency?
Hello, good afternoon, look I’m calling you from the hotel CasaSur Palermo, which is located in Costa Rica [St] 6032.
6032? Is that between Cramer [St] and…
Yes, that’s correct it’s between Arévalo [St] and Dorrego [St]. So, we have a guest who is high on drugs and who is trashing the room. Erm, so we need someone to come.
Understood, so you’re telling me [he] is being aggressive? Sir, can you please repeat the name of the hotel? Sir?
“too many drugs and alcohol”
It’s during this point in the conversation where the call abruptly ends before a second is made.
Call handler: 911 where’s your emergency?
Caller: Hello, good day, I just called but got cut off. I’m calling from the hotel CasaSur Palermo, Costa Rica [St] 6032.
What’s happening at that location, sir?
Well, we’ve got a guest who has had too many drugs and alcohol and, well, when he is conscious he is trashing the entire room and we need you to send someone, please.
He is under the effect of alcohol and drugs, is he, sir?
Yes, correct.
You said Costa Rica St at which location?
Costa Rica 6032.
That’s between Arévalo and Cramer?
Yes.
You said it’s a hotel? What’s it called?
CasaSur Palermo, and we need you to send someone urgently because, well, I don’t know whether his life may be in danger, the guest’s life. He is in a room with a balcony and well, we’re a little afraid that he…
Since when has he been there or is this a long-stay hotel?
He’s been here for two or three days.
Understood, you wouldn’t know any other details because you can’t get in, right?
No.
We’ll notify the SAME (medical emergency) staff as well, yes?
Yes, what I’m asking is for someone to come urgently because, well…
We’ve notified SAME. Any other details you can provide. Who are you, are you in charge?
I am the chief receptionist.
In charge at the location?
Yes, yes.
We’ve now reported this. What’s your name, sir?
Esteban.
We’ve reported it.
Ok.
Thanks for calling, you can free up the line now.
Are you sending the police as well or not?
The police and the local – wait give me a second – the local authorities and the SAME.
No, no, just the SAME. Just the SAME.
Understood, don’t worry, we’ve reported it.
Yes, perfect, many thanks.
You told me that [the guest] is under the influence of drugs and alcohol and the SAME doesn’t go in alone.
The SAME doesn’t go in alone? Ok, ok.
No, it’s [been] reported [to the police] regardless. If the police arrives you explain [what’s going on] and if they need the SAME, they call them.
Good, ok. Perfect.
We’ve made the report, have a good day, sir.
Good, thanks, same to you.
The exact details of the events surrounding Payne’s sudden passing continue to be revealed.
Meanwhile, tributes to the singer have started making their way online, with The X Factor, its host Dermot O’Leary and Oasis singer Liam Gallagher among those who have shared their thoughts on the tragedy.
